If your address isn't right, please send me a message ASAP and I should be able to correct it for you. Q: The address on my order is incorrect, what do I do?Ī: Please check your address carefully whilst making your order and confirm it is correct in your order confirmation email from Etsy. Let me know if you would like to return an item by sending me an Etsy message or email me at: HOYFCmail Postage costs will not be reimbursed unless the item is faulty. Earrings can NOT be returned for hygiene reasons (unless they are faulty). We will only send a replacement order once.Ī: Items can be returned within 14 days of purchase, unused and in perfect condition for a refund or exchange. Please note we can only refund/replace orders within 3 months of the shipping date. Outside of the UK they arrive within an average of 2-3 weeks from date of posting, however it can take up to 4 weeks if there are delays with the postal system and/or customs. Within the UK, packages usually take between 1-5 working days to arrive. Q: How long will my package take to arrive?Ī: This depends on where it's going! All orders are posted from the UK. Most packages will not have tracking numbers, but if there is one (for example, if you have selected tracked shipping at check out) it will be noted in your shipping notification - please do not send me messages asking for tracking numbers if it states there isn't one on your shipping email!
If there are any changes to this time frame, for example if I'm on holiday, then there will be a notice on the shop home page. Packages will be posted 1st Class UK or by International Priority Mail within 1-2 weeks of payment. Stickers, notebooks and patches are sent in a box or an envelope with card reinforcement to help them stay as flat as possible. Below are some questions regularly asked by customers - hopefully you'll find the answer to anything you want to know here, but if there's something else you'd like to ask then you can send you a message or e-mail me at: HOYFCmail .Ī: Yes! I ship all over the world: just make sure you pick the correct shipping option at checkout.Ī: Jewellery and pin badges are packaged for posting in a bubble envelope or cardboard box to protect them from the great outdoors.
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